Returns & Exchanges
At Thilakawardhana, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our flexible 7-day return policy allows you to exchange items or receive store credit with ease.
Initiate Your Request
Contact our customer service team via email or phone within 7 days of receiving your order to notify us of your intent to return or exchange an item.
Verify Eligibility
Ensure the product is in its original condition, unworn, unwashed, and with all original tags and packaging intact to qualify for a successful return.
Secure Packaging
Pack the items securely along with the original invoice and drop them off at your nearest Thilakawardhana outlet or ship them back to our central warehouse.
Processing and Resolution
Once our quality control team inspects the returned goods, we will process your exchange or issue a store credit voucher within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing