Frequently Asked Questions
Everything you need to know about shopping with Thilakawardhana
What are the available delivery options and timelines?
We offer island-wide delivery across Sri Lanka. Standard delivery typically takes 2-5 business days depending on your location. You will receive a tracking number once your order has been dispatched.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the items are in their original condition with tags attached and accompanied by the receipt. Please note that certain items like innerwear and jewelry are excluded for hygiene reasons.
Which payment methods do you accept?
We accept a variety of payment methods including major credit/debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for eligible locations.
How can I track the status of my order?
Once your order is placed, you can track its progress through the 'Order History' section in your account profile or by using the tracking link sent to your registered email address.
Are the products sold online the same as those in your physical stores?
Yes, we strive to offer the same high-quality range of fashion, lifestyle, and household products online as we do in our physical showrooms. However, exclusive online promotions may occasionally vary.
What should I do if I receive a damaged or incorrect item?
If you receive a faulty or incorrect product, please contact our customer service team immediately via hotline or email. We will arrange for a replacement or a full refund at no additional cost to you.